Terms and Conditions

Terms and Conditions – Mercury Automation

Welcome to Mercury Automation. These Terms and Conditions (“Terms”) outline the rules, responsibilities, and legal obligations between you (the “User,” “Customer,” or “Visitor”) and Mercury Automation (“Company,” “we,” “our,” or “us”) when you access, browse, or make purchases from our website. By visiting or using our website, you agree to follow these Terms. Please read them carefully before continuing.

If you do not agree to these Terms, you should stop using our website immediately.

1. General Information

• Mercury Automation is an online platform that provides products and services related to electronic components, automation solutions, and related accessories.
• Our website serves as a marketplace for browsing products, requesting quotes, and making purchases.
• These Terms apply to all visitors, customers, suppliers, and partners interacting with the site.
• We may update or modify these Terms at any time without prior notice. Continued use of the website means you accept the revised Terms.

2. Eligibility to Use the Website

• You must be at least 18 years old to place an order or submit requests through the site.
• If you are using the site on behalf of a company or organisation, you confirm that you are authorised to bind that entity to these Terms.
• Users are responsible for ensuring that their access to our website complies with local laws and regulations.

3. Website Usage

When using the Mercury Automation website, you agree to:

• Use the site for lawful purposes only.
• Not engage in any fraudulent, harmful, or malicious activity.
• Do not attempt to hack, damage, or interfere with the functionality of the website.
• Provide accurate and truthful details when filling out forms, placing requests, or registering accounts.
• Refrain from copying, reproducing, or distributing our content without prior written consent.

We reserve the right to restrict, suspend, or terminate access if these rules are violated.

4. Product Information

• We strive to ensure that all product descriptions, specifications, and pricing on the website are accurate and up-to-date.
• However, errors may occur, and we do not guarantee that all information is free from mistakes.
• Product images are for illustration purposes only. Actual products may vary slightly in appearance or packaging.
• Availability of products may change without notice.

5. Pricing and Payments

• All prices displayed on the website are subject to change without prior notice.
• Prices may vary depending on quantity, shipping location, or applicable taxes.
• Payment must be made in full before products are shipped, unless otherwise agreed upon in writing.
• We accept payments through the methods listed at checkout (e.g., bank transfer, credit/debit cards, online gateways).
• By providing payment details, you confirm that you are authorised to use that payment method.

6. Order Placement and Acceptance

• Placing an order or requesting a quote does not guarantee acceptance.
• Orders will only be processed after we confirm product availability, payment, and shipping details.
• We reserve the right to cancel any order due to errors, stock unavailability, fraudulent activity, or other valid reasons.
• Once an order is accepted, you will receive an official confirmation via email.

7. Shipping and Delivery

• We partner with reliable courier services such as FedEx, DHL, and others for order fulfilment.
• Delivery times may vary depending on product availability, destination, and courier service efficiency.
• Mercury Automation is not responsible for delays caused by customs clearance, natural disasters, strikes, or courier delays.
• Shipping charges, duties, and taxes (if applicable) are the customer’s responsibility unless otherwise stated.
• Risk of loss or damage passes to the customer once the product is handed over to the courier.

8. Returns, Refunds, and Replacements

1. We follow a clear return and refund policy for defective, damaged, or incorrect products.
2. Customers must report issues within 7 working days of receiving the product.
3. Products must be returned in unused condition with original packaging and invoice.
4. Refunds will be processed after inspection and confirmation of eligibility.
5. Certain items, such as custom orders or special imports, may not be eligible for return.
6. Replacement will be provided if stock is available; otherwise, a refund will be issued.

9. Warranties and Liability

• Mercury Automation does not provide any direct warranty unless specifically mentioned for a product.
• Manufacturer warranties (if applicable) will be honoured as per their terms.
• We are not liable for damages caused by improper installation, mishandling, or unauthorised modifications of products.
• To the maximum extent permitted by law, we disclaim all liability for indirect, incidental, or consequential damages, including loss of business, profits, or data.

10. Intellectual Property

• All website content, including text, graphics, logos, product data, images, and designs, is the property of Mercury Automation or its licensors.
• Users may not reproduce, republish, or exploit content without prior written consent.
• Use of our trademarks or brand name without permission is strictly prohibited.

11. Privacy and Data Protection

• We respect your privacy and handle your data according to our Privacy Policy.
• Information collected during browsing, registration, or transactions will only be used for business purposes such as order processing, shipping, and customer support.
• We take necessary measures to protect your data, but we cannot guarantee complete security due to the nature of the internet.

12. Third-Party Links

• Our website may contain links to external websites or resources.
• Mercury Automation is not responsible for the content, accuracy, or practices of third-party websites.
• Visiting linked websites is at your own risk, and their respective terms and policies will apply.

13. User Accounts

• Certain features of the website may require account creation.
• You are responsible for maintaining the confidentiality of your account details and password.
• Any activity conducted through your account will be considered your responsibility.
• We reserve the right to suspend or terminate accounts engaged in fraudulent or unlawful activities.

14. Indemnification

You agree to indemnify and hold Mercury Automation, its employees, partners, and affiliates harmless against any claims, damages, or expenses arising from:

• Your misuse of the website.
• Violation of these Terms.
• Breach of intellectual property or third-party rights.
• Illegal or fraudulent transactions conducted through your account.

15. Limitation of Liability

• Mercury Automation is not liable for delays, product unavailability, or service interruptions beyond our control.
• Our maximum liability under any claim will not exceed the total amount paid for the product in dispute.
• We are not responsible for any business losses or indirect damages resulting from the use of our products or website.

16. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our control, including but not limited to natural disasters, wars, strikes, internet outages, pandemics, or government restrictions.

17. Governing Law and Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/State].
• International users must comply with their local laws when accessing or purchasing from our website.

18. Contact Information

For any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Mercury Automation
Email: 📩 Sales@mercuryautomations.com
Phone: ☎️ Call Us +1 (647) 726-0898

19. Acceptance of Terms

By using the Mercury Automation website, you confirm that you have read, understood, and agreed to these Terms and Conditions.